Block Time Advantage Program

The innovative Block Time Advantage Program (BTAP) from Clever Technologies provides benefits similar to those enjoyed by companies using Multi Year Service Level Agreements and at the same time delivers flexibility companies today demand.

The segment of time purchased in advance is debited only when services are delivered and at rates that vary based on the grade of technician being dispatched. The cost of any parts used in the repair is an addition charge to the customer.
 

Service Hours Purchased	Discount
25 hours	5%
50 hours	10%
75 hours	15%
100+ hours	20%

Program Advantages
Here are a few advantages customers enjoy by purchasing a BTAP Service Level Agreement:

• Priority four (4) business hour response time **
• Easy to budget
• Economical

Priority Response
The major advantage of having a Service Level Agreement is that you enjoy priority response to your service needs. The BTAP ensures clients will receive the same priority response without the need for a long-term contract.

Easy to Budget
Another advantage of BTAP is that you can budget your maintenance costs in a fashion similar to a maintenance contract. It is easy to estimate the amount of service labor you will need over a period of time based on past needs.

Economical
Purchase BTAP segments in increments of twenty five (25) hours. You do not have to tie up your money in maintenance and long-term contracts. Plus, you purchase labor hours at a substantial discount from usual labor rates.

** Regular service hours are Monday thru Friday from 8:00 A.M. to 5:00 P.M. local time. Note, after hours services are available at 1.5 times the selected standard technician grade.

Block Time – Technician Grades
The type of work to be preformed determines the technician grade appropriate to perform the task. The technician grades are as follows:

PC Support Technician - Call For Current Rates

• Troubleshoots software and hardware problems on both stand-alone and network connected PC’s, printers, and PC linked peripherals.

• Installs both stand-alone and network connected PC’s and printers. Install includes un-boxing, setup, connecting power and network connections, and loading any appropriate driver software.

• Loading PC operating systems software using default settings.

• Can configure PC to network connections: Network Interface Card (NIC), Network Client Software, and LAN Protocols.

Network Support Technician - Call For Current Rates

• Troubleshoots hardware problems on servers, network connected printers and other peripherals.

• Installs network servers and network connected printers. Install includes un-boxing, setup, connecting power and network connections, and loading any appropriate driver software.

• Loading of network operating system software using default or pre-defined settings.

• Implements file and printer sharing.

• Configures LAN connections.

• Installs and troubleshoots network hubs and switches.

• Performs network administration tasks and system administration duties for network servers.

Certified Network Engineer - Call For Current Rates

• Possesses industry-recognized certifications from Microsoft, Cisco, and Citrix such as MCSE, CCNA, and CCA.

• Can perform all the tasks defined for a Network Support Technician.

• Configures WAN and Enterprise network software.

• Designs network architecture.

• Consults on networks, assessments of network requirements, backup and disaster recovery schemes.

• Firewall and network security design and implementation.

• Performs Vulnerability Assessment Testing.

• Developing remote access and mobile computing solutions.

• Planning and implementation of data migration.